The department's Policy and Procedure Manual is divided in three sections: General Administration (GA), Fiscal (FISCAL) and Human Resources Management (HRM).

At the beginning of each section document is a table of contents and index.

Each item in the table of contents and index is linked to its respective location within that document. By clicking on the assigned number of a policy or procedure, you will automatically skip to that policy or procedure within the body of the document.

Section Documents (pdf)

• General Administration (GA)
• Fiscal
• Human Resources Management (HRM)

Appendix Documents (pdf)

• Disciplinary Action and Dismissal Policy
• Drug Free Workplace & Testing Policy
• Equal Employment Opportunity Plan
• Grievance and Mediation Policy and Procedure
• Information about the Mediation Process
• Steps for Successful Mediation Participation
• Merit Based Recruitment and Selection Plan and Procedure
• Performance Management System Policy Handbook
• Reduction-in-force (RIF) Policy

Notices of revisions to the Policy and Procedure Manual will be sent to the divisions via e-mail. Suggestions, updates, additions or questions are welcomed and may be e-mailed to barbara.j.williams@doa.nc.gov.